Our Technical Support ensures quick issue resolution and expert guidance, keeping your machine running smoothly for optimal performance.
What Does the Service Support Package Include?
After your one-year Manufacturer’s Guarantee, the Service Support Package is available to offer ongoing technical support, along with additional benefits.
- Ongoing email, video, and telephone support (during office hours).
- Breakdown cover, including parts and labor (during office hours).
- Temporary replacements if needed*.
- Comprehensive email, telephone, and video call customer service support (excluding evenings, weekends, and bank holidays).
- Free online training for up to 3 therapists throughout the Service Support Package duration.
- Premium listing on our clinic finder.
- 20% discount on all product orders, including consumables and handpieces.
Technical Support
The Service Support Package offers comprehensive technical support, including breakdown cover (parts and labor) as well as ongoing email, telephone, and video assistance.
Your enquiry will go through our triage system, with the goal of responding to customer queries within just 3 hours. Our team of specialist engineers will work to resolve the issue as quickly as possible via phone, or will request a video call if necessary, before determining if an on-site visit is required.
Good Practice
To ensure best practices and help you achieve the best results from your machine, we regularly send out ‘Good Practice’ emails. These emails provide guidance on proper care and maintenance to ensure optimal performance and longevity of your device.
Still not convinced?
For more information about our equipment or to schedule a free virtual demonstration, reach out to our friendly team at 1800-570-0171 or fill out our online inquiry form today.
